Items purchased within 30 days can be exchanged for a different item if unused. Shipping fees may be subtracted from the total amount except for defective or damaged items. Please note for items being sent back to us, it is the customer’s responsibility. We do not refund postage paid for any exchanges that are sent back to our store.

Returned products must be unused or unopened, original packaging, include the original outer packaging, registration cards, inner packing materials, other accessories, and received within 30 days of the date shipped.   We reserve the right to refuse any return for damaged, incomplete or otherwise non-conforming returns.


All refunds will be returned within the same day we receive the product!

You have 30 days from date of purchase to return items for free for a full refund if the item is defective, damaged, or the incorrect product.

Please call us at 403-255-5212 Mon-Sat 9:00 a.m. – 6:00 p.m. MST to obtain an authorization number.

For missing, damaged, or defective items, please call 403-255-5212 immediately upon receiving your order and report the issue. Issues should be reported to Dynamic Vacuums to get you exactly what you ordered.

For warranty items please call 403-255-5212

Return Process:

  1. Contact us by phone or email
  2. A prepaid label will be emailed to you 
  3. Once the product is received, we will refund the full amount or ship our your exchanged product.

All returns, warranty, or exchanges should be shipped to:

Dynamic Vacuums
165-10233 Elbow Dr SW
T2W 1E8
Calgary, AB, Canada